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Get to Know Us > FAQ

FAQ

1. How do we make sure that our products are of the highest quality?

·We choose manufacturers carefully, they must meet the following criteria.

a.  A good track record of producing products for U.S. markets.

b.  Possesses all required certificates and verifications for market entry and product safety.

2. How do we make sure that our prices are competitive?

·Our products are sourced only from manufacturers with whom we have formed long-term relationships with.

3. What is the minimum order quantity (MOQ)?

·The MOQ (minimum order quantity) is a single set which contains several pieces of the same item.

·The quantity of items in a single set ranges from several to dozens of items, depending on the weight and size of the item.

·We also have tiered pricing for large orders that can be found in the product specifics page.

4. How do you ship your products and how can I check the stock availabiity?

·All goods are ready to ship out from our warehouses located in China and the U.S., you can check the stock status in the product pages.

·All products will be shipped via express carriers.

·The current available shipping options are UPS, FedEx, DHL and TNT.

5. What are DHport's policies regarding products that arrive damaged or products that are defective?

·Defective goods can be returned and/or exchanged.

·You can find more details on our “Return and Refund Policies” on our website DHport.com.

·Our customer service team is ready to help with any questions you may have.

Customer Support
1 888 372 1596
Mon-Fri 9am to 6pm EST
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