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Customer Service > Returns & Refund

Returns & Refund

DHport offers returns and refunds for most items within 7 days of receipt of shipment. Most items sold on DHport.com follow our general returns and refunds policies. When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had it, and how the item was purchased.

All items ordered from DHport come with 60 days manufacturer warranty against mechanical defect.

Return & Refunds Policies

Reason Condition If You Want To You Need To You Will Get
(No questions asked) No Problem with the purchased goods, but you simply do not want them anymore after purchasing.
a. Goods are unused and the packaging is intactb.
b.Request a return within 7 days from receiving of the goods.
Return all the goods in one order.

a. Return all the goods

b. Bear the returning shipping costs
A full refund (excluding shipping costs
Some of the products are damaged but still functional (damage caused by logistics) a. Within 7 days from receiving the goods
Return the damaged goods
a. Return the damaged goods.
b. You will not bear the costs of the return shipping.
A full refund for the damaged goods.
Quality problems with the goods. a. Within 30 days from receiving the goods Return the defective goods Return the defective goods (the shipment costs will be reimbursed later) A full refund(including the returning shipping costs)
Exchange the defected goods Return the defective goods. New items in exchange for the defective ones.

Note:

A testing report for the returned defective product will be issued by an authorized agency designated by the manufacturer. The quality problems will be verified and confirmed by DHport after-sales service team based on this report

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